Every year it seems there is at least one-business trip that defines a significant moment, and today if anything, was this years.
Last year, in a magazine piece I asked “Are we deconstructing work?” after travelling 4000-miles to give a presentation in person to a group of people, mostly on the 'phone.
My question today is, “Should I care anymore?” – and the answer is a difficult one. I was up at 5 a.m. UK time to make my first flight, my connecting flight was late, and after a mad rush in a taxi, I arrived the customer location. I missed breakfast and lunch, only to find myself standing in the lobby of a soulless building with no one to meet me. It was onto the ‘phone and a few minutes later my host arrived.
After a short introduction, it was into the conference room, connect up the laptop, introductions and start talking. After some 80-minutes in what was an over crowded room that was getting increasingly hot, my suggestion of a break was declined and so I continued to my allotted 2-hours. After which I was chewed-up and spat out without even a glass of water. So, should I care anymore or were these people just rude?
The good news was I had dinner at the airport to look forward to as I wouldn’t arrive home until at least 8.30pm. Well at least I thought I had dinner to look forward to, until it came to asking for a receipt, and couldn’t get one, and then I had to clean the table myself in order to sit down…. What happened to the legendary efficiency and service?
Perhaps I shouldn’t care anymore, but either way I won’t be rushing back!
Logon to Life in Germany